OnlineCharPai.com par hum yeh pakka karte hain ki hamare har ek customer ko behtareen quality aur asli handicraft mile. Kyunki hamare saare products bhari (heavy furniture) hote hain aur local karigaron dwara haath se bune jaate hain, isliye hamari return policy niche diye gaye mutabiq kaam karti hai:
1. Damaged ya Galat Product Milne Par (Damaged or Wrong Item)
Agar delivery ke waqt aapko damaged (toota hua) product milta hai, ya aapne jo order kiya tha usse alag design/color mil jata hai, toh hum use 100% Free Replace karke denge.
- Kya Karein? Delivery milne ke 24 se 48 ghante ke andar aapko hamari team ko unboxing video ya photos ke saath inform karna hoga.
- Aasan Tarika: Aap hamare WhatsApp (+91-XXXXX XXXXX) par apna Order ID aur pictures bhej sakte hain.
- Hamari team aapke purane product ko wapas pick-up karwayegi aur aapko naya product bhej diya jayega, jiska koi extra charge nahi hoga.
2. Kya Change of Mind (Pasand Na Aane Par) Return Hoga?
Kyunki hamari charpai customized hoti hain aur inka shipping cost bohot zyada hota hai, isliye “pasand nahi aaya” ya “ab zaroorat nahi hai” jaise karano par hum returns accept nahi karte. Hum aapse request karte hain ki order karne se pehle product ka size, lakdi ka type aur rassi ka material achhe se check kar lein.
3. Cancelation Policy (Order Cancel Kaise Karein?)
- Aap apna order place karne ke 24 ghante ke andar use cancel kar sakte hain.
- Ek baar agar charpai hamare karigaron dwara banni shuru ho gayi ya warehouse se dispatch (ship) ho gayi, toh order cancel nahi kiya ja sakega.
4. Refunds (Paise Wapas Milne Ka Process)
- Agar aapka order cancel hota hai (24 ghante ke andar) ya hum kisi wajah se replacement nahi de paate, toh aapka refund initiative kiya jayega.
- Refund ka paisa aapke original payment method (Bank Account, UPI, ya Card) mein 5 se 7 working days ke andar credit ho jayega.
📞 Support Team
Return ya refund se jude kisi bhi sawal ke liye humse sampark karein:
- Email: Support@OnlineCharpai.com
- WhatsApp Support: +91-XXXXX XXXXX